Returns & Refund

Returns Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To qualify for a return, your item must be in its original packaging and sealed.

If your return meets these criteria, we will provide you with detailed instructions for the return process.

For assistance with initiating a return or any related inquiries, please contact us at support@biod.co We are here to help!

Subscriptions

Depending on your subscription details, orders will be automatically processed every 30 or 60 days from your initial order date. You will receive an automated message confirming dispatch. Please ensure any cancellation of subscription orders is made before the next order date.

Damages and Issues

Upon receiving your order, please inspect it promptly. Should you find the item defective, damaged, or any other issue, please contact us immediately. We are committed to resolving the issue promptly and ensuring your satisfaction.

Refunds

Once we receive your return, we will notify you and proceed with a thorough inspection. Following this, we will inform you of the approval status of your refund. If approved, the refund will be processed via your original payment method within 10 business days. Please note, the time taken for your bank or credit card company to finalize the refund may vary.

If more than 15 business days have passed since your return was approved, please reach out to us at support@biod.co We will promptly investigate and resolve any outstanding issues.